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List view record 1: Conducting the reference interview : a how-to-do-it manual for librariansList view anchor tag for record 1: Conducting the reference interview : a how-to-do-it manual for librarians

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Conducting the reference interview : a how-to-do-it manual for librarians

Ross, Catherine Sheldrick2002

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Ross and Nilsen have been collecting information on interviewing techniques for fifteen years. This how-to manual condenses their findings and offers librarians a practical guide to eliciting exactly what users are searching for.

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List view record 2: Success at the enquiry desk : successful enquiry answering - every timeList view anchor tag for record 2: Success at the enquiry desk : successful enquiry answering - every time

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Success at the enquiry desk : successful enquiry answering - every time

Buckley Owen, Tim, 1948-2006

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This course offers practical advice to information and library professionals on how to make best use of available resources and become self-sufficient on the enquiry desk.

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[1 copy, 1 available]

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Conducting the reference in...

Ross, Catherine Sheldrick2002

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[1 copy, 1 available]

List view record 2: Success at the enquiry desk : successful enquiry answering - every time

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Success at the enquiry desk...

Buckley Owen, Tim, 1948-2006

View availability for Success at the enquiry desk : successful enquiry answering - every time

[1 copy, 1 available]

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