Conducting the reference interview : a how-to-do-it manual for librarians
Ross, Catherine Sheldrick2002
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Ross and Nilsen have been collecting information on interviewing techniques for fifteen years. This how-to manual condenses their findings and offers librarians a practical guide to eliciting exactly what users are searching for.
Main title:
Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Shelldrick Ross, Kirsti Nilsen, Patricia Dewdney.
Imprint:
London : Facet, 2002.
Collation:
xiii, 241 p. ; 29 cm.
Notes:
Originally published: New York: Neal-Schuman.Includes bibliographical references and index.
Audience:
Specialized.
ISBN:
9781856044684 (pbk)1856044688 (pbk)
Dewey class:
025.5'2
Language:
English
BRN:
367125
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